Refunds and cancellations.
Last updated: 2 September 2026
This policy covers the paid subscription tools on jehbuilds.com. Done-for-you services are governed by their own proposal or agreement, not this policy.
Merchant of Record
Purchases are processed by Paddle.com as our Merchant of Record. Paddle handles billing and refunds on our behalf, and Paddle’s own buyer terms and refund process also apply. You can request a refund from us at hello@jehbuilds.com or directly through Paddle using the receipt emailed to you.
Free trials
Where a tool offers a free trial (7 days), you won't be charged until it ends. Cancel any time before the trial ends and you won't be billed. If you don't cancel, the subscription begins and the first payment is taken.
14-day money-back guarantee
If you’re not satisfied, email hello@jehbuilds.com within 14 days of your first payment for a full refund of that payment. This applies to your initial subscription charge, once per customer.
Cancelling a subscription
You can cancel any time from your account or via the link in any Paddle receipt. Cancellation stops future renewals; you keep access until the end of the period you've already paid for. We don't provide partial refunds for the unused part of a billing period after the money-back window, unless required by law.
Renewals and price changes
Subscriptions renew automatically at the then-current price. We'll notify you before any price change; it applies to the next cycle, and you can cancel before it takes effect.
Failed payments
If a renewal fails, Paddle may retry. If payment can't be collected, access to the paid tool may pause until it's resolved.
Exceptions
Refunds may be declined for evidence of abuse, fraud, or violation of the Terms of Service. We may still grant refunds at our discretion where fair.
Contact
Refund requests and questions: hello@jehbuilds.com (we reply within one business day).